By Peppers Don   Rogers Martha   in Managing Service Quality

ISSN:0960-4529|5|3|48-51

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 12.777258

By Peppers Don   Rogers Martha   in Strategy and Leadership

ISSN:1087-8572|41|6|31-34

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 12.777258

By Blandon-Gitlin Iris   Pezdek Kathy   Rogers Martha   Brodie Laura   in Law and Human Behavior

ISSN:0147-7307|29|2|187-197

Springer Publishing Company ‎(2005)‎

Access to resources Favorite 7.9857864