By Peters A.J.   Rooney E.M.   Rogerson J.H.   McQuater R.E.   Spring M   Dale B.G.   in The TQM Magazine

ISSN:0954-478X|11|3|172-179

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 7.4169064

By Giakatis G.   Rooney E. M.   in Total Quality Management

ISSN:1360-0613|11|2|155-170

Routledge Ltd‎(2000)‎

Access to resources Favorite 5.2227383