By Rust Roland T   Oliver Richard W   in Journal of Services Marketing

ISSN:0887-6045|8|3|5-16

Emerald Group Publishing Ltd‎(1994)‎

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By Rust Roland T   Stewart Greg L   Miller Heather   Pielack Debbie   in International Journal of Service Industry Management

ISSN:0956-4233|7|5|62-80

Emerald Group Publishing Ltd‎(1996)‎

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By Rust Roland T   Danaher Peter J   Varki Sajeev   in International Journal of Service Industry Management

ISSN:0956-4233|11|5|438-469

Emerald Group Publishing Ltd‎(2000)‎

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By Rust Roland T.   Lemon Katherine N.   in International Journal of Electronic Commerce

ISSN:1086-4415|5|3|85-101

M. E. Sharpe Inc‎(2001)‎

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By Thompson Debora Viana   Rust Roland T.   Rhoda Jeffrey   in International Journal of Service Industry Management

ISSN:0956-4233|16|4|385-407

Emerald Group Publishing Ltd‎(2005)‎

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By Blazevic Vera   Hammedi Wafa   Garnefeld Ina   Rust Roland T.   Keiningham Timothy   Andreassen Tor W.   Donthu Naveen   Carl Walter   in Journal of Service Management

ISSN:1757-5818|24|3|294-313

Emerald Group Publishing Ltd‎(2013)‎

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