By Anaza Nwamaka A.   Rutherford Brian N.   in Managing Service Quality

ISSN:0960-4529|22|4|340-358

Emerald Group Publishing Ltd‎(2012)‎

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By Hamwi G. Alexander   Rutherford Brian N.   Boles James S.   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|26|1|4-13

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 9.210825