By Sá Patrícia Moura e   Sá Patrícia Moura e   in International Journal of Quality and Service Sciences

ISSN:1756-669X|7|2-3|230-244

Emerald Group Publishing Ltd‎(2015)‎

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By Kanji Gopal K.   Sá Patrícia Moura E   in Total Quality Management

ISSN:1360-0613|13|1|13-27

Routledge Ltd‎(2002)‎

Access to resources Favorite 18.479198