By Gidhagen Mikael   Ridell Oscar Persson   Sörhammar David   in Managing Service Quality

ISSN:0960-4529|21|4|392-409

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 10.936097

By Kowalkowski Christian   Persson Ridell Oscar   Röndell Jimmie G.   Sörhammar David   in Journal of Marketing Management

ISSN:0267-257X|28|13-14|1553-1570

Routledge Ltd‎(2012)‎

Access to resources Favorite 8.928205