By Paulin Michèle   Ferguson Ronald J   Salazar Ana Maria Alvarez   in International Journal of Service Industry Management

ISSN:0956-4233|10|5|409-429

Emerald Group Publishing Ltd‎(1999)‎

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By Paulin Michèle   Perrien Jean   Ferguson Ronald J   Salazar Ana Maria Alvarez   Seruya Leon Michel   in The International Journal of Bank Marketing

ISSN:0265-2323|16|1|24-31

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 12.035976