By Chin H'ng Gaik   Saman Muhamad Zameri Mat   in Business Process Management Journal

ISSN:1463-7154|10|5|570-583

Emerald Group Publishing Ltd‎(2004)‎

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By Leong Tiong Kung   Zakuan Norhayati   Saman Muhamad Zameri Mat   in International Journal of Productivity and Quality Management

ISSN:1746-6474|13|1|105-123

Inderscience Publishers‎(2014)‎

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