By Spalanzani Alain   Samuel Karine Evrard   in International Journal of Productivity and Quality Management

ISSN:1746-6474|2|4|441-458

Inderscience Publishers‎(2007)‎

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By Samuel Karine Evrard   Spalanzani Alain   in International Journal of Information Technology and Management

ISSN:1461-4111|8|2|146-160

Inderscience Publishers‎(2009)‎

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