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By Santos Fabiana Jack Nogueira   Cappelli Claudia   Santoro Flávia Maria   Leite Julio Cesar Sampaio do Prado   Batista Thaís Vasconcelos   in Business Process Management Journal

ISSN:1463-7154|18|6|964-991

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 11.704823

 

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