By Duarte Belmiro P.M.   Saraiva Pedro M.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|27|7|794-814

Emerald Group Publishing Ltd‎(2010)‎

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By André Margarida M.   Saraiva Pedro M.   in Total Quality Management

ISSN:1360-0613|11|7|929-939

Routledge Ltd‎(2000)‎

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By Pires da Rosa Maria João   Saraiva Pedro M.   Diz Henrique   in Total Quality Management

ISSN:1360-0613|12|7-8|1010-1017

Routledge Ltd‎(2001)‎

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