By Mallak Larry A   Lyth David M   Olson Suzan D   Ulshafer Susan M   Sardone Frank J   in International Journal of Health Care Quality Assurance

ISSN:0952-6862|16|4|180-190

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 9.101252

By Mallak Larry A.   Lyth David M.   Olson Suzan D.   Ulshafer Susan M.   Ulshafer Susan M.   Sardone Frank J.   in Managing Service Quality

ISSN:0960-4529|13|1|27-38

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 2.0074098