By Scarisbrick John   in Managing Service Quality

ISSN:0960-4529|6|4|11-13

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 17.696209

By Scarisbrick John J.   in Moreana

ISSN:0047-8105|41 (Number 157-158)|1-2|94-103

Edinburgh University Press‎(2004)‎

Access to resources Favorite 14.156967