By Schepers Jeroen   Wetzels Martin   de Ruyter Ko   in Managing Service Quality

ISSN:0960-4529|15|6|496-508

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 11.742349

By van der Heijden Gielis A. H.   Schepers Jeroen J. L.   Nijssen Edwin J.   in European Journal of Work and Organizational Psychology

ISSN:1464-0643|21|3|349-375

Routledge Ltd‎(2012)‎

Access to resources Favorite 7.3388796