By Scheuing Eberhard E   Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|4|4|24-31

Emerald Group Publishing Ltd‎(1994)‎

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By Rajagopal Shan   Balan Suresh   Scheuing Eberhard E.   in Total Quality Management

ISSN:1360-0613|6|4|335-344

Routledge Ltd‎(1995)‎

Access to resources Favorite 3.889564