By Schlesinger Leonard A.   in Managing Service Quality

ISSN:0960-4529|13|1|6-9

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 17.342442

By Kiefer Charles F.   Schlesinger Leonard A.   Brown Paul B.   in Reflections: The SoL Journal

ISSN:1536-0148|10|4|28-35

Society for Organizational Learning‎(2011)‎

Access to resources Favorite 8.671221

What Great Service Leaders Know and Do‎

By Heskett James L.; Sasser W. Earl; Schlesinger Leonard A.  

ISBN:9781626565852

Berrett Koehler‎(2015)‎

Access to resources Favorite 8.671221