By Guerrero-Cusumano José-Luis   Selen Willem J   in Business Process Management Journal

ISSN:1463-7154|3|3|205-217

Emerald Group Publishing Ltd‎(1997)‎

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By Devos Johan F   Guerrero-Cusumano José L   Selen Willem J   in Business Process Management Journal

ISSN:1463-7154|2|1|26-47

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 10.586271

By Selen Willem J.   Schepers Jos   in Total Quality Management

ISSN:1360-0613|12|5|677-687

Routledge Ltd‎(2001)‎

Access to resources Favorite 4.1462884