By Shackleton Peter   Fisher Julie   Dawson Linda   in Business Process Management Journal

ISSN:1463-7154|12|1|88-100

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 9.519453

By Hawking Paul   Ramp Adrian   Shackleton Peter   in Business Process Management Journal

ISSN:1463-7154|7|3|225-233

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 9.519453