By Shannon J Richard   in Journal of Services Marketing

ISSN:0887-6045|13|6|517-535

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 13.950541

By Turley L.W.   Shannon J. Richard   in Journal of Services Marketing

ISSN:0887-6045|14|4|323-336

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 2.6430776