By Thelen Shawn T.   Shapiro Terri   in Journal of Services Marketing

ISSN:0887-6045|26|3|181-193

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 11.708851

By Shapiro Terri   Shahani-Denning Comila   in Journal of Customer Behaviour

ISSN:1475-3928|4|2|157-179

Westburn Publishers Ltd‎(2005)‎

Access to resources Favorite 11.708851