By Mathur Anil   Sherman Elaine   Schiffman Leon G   in Journal of Services Marketing

ISSN:0887-6045|12|4|265-277

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 10.095482

By Schiffman Leon   Thelen Shawn T.   Sherman Elaine   in European Journal of Marketing

ISSN:0309-0566|44|3-4|369-381

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 9.253628