By Shulver Michael   in International Journal of Service Industry Management

ISSN:0956-4233|16|5|455-479

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 19.151955

By Shulver Michael   Lewis Michael A   in The International Journal of Bank Marketing

ISSN:0265-2323|21|4|217-230

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 15.321565