By Siltaloppi Jaakko   Toivonen Marja   in The Service Industries Journal

ISSN:0264-2069|35|4|197-216

Routledge Ltd‎(2015)‎

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By Siltaloppi Jaakko   Nenonen Suvi   in International Journal of Quality and Service Sciences

ISSN:1756-669X|5|2|155-170

Emerald Group Publishing Ltd‎(2013)‎

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