By Romero-Hernández Omar   Morhan Miguel de Lascurain   Negrón David Muñoz   Hernández Sergio Romero   Medina David G. Muñoz   Brun Arturo A. Palacios   Suberbie Manuel A. Oneto   Silveira Jose E. Detta   in Business Process Management Journal

ISSN:1463-7154|14|3|419-431

Emerald Group Publishing Ltd‎(2008)‎

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