By Sim Khim Ling   Curatola Anthony P   in International Journal of Quality & Reliability Management

ISSN:0265-671X|16|7|659-674

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 16.317837

By Sim Khim Ling   Koh Hian Chye   in Measuring Business Excellence

ISSN:1368-3047|5|2|18-27

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 16.317837