By Smith Jeffery S.   Lee Lorraine   Gleim Mark   in Managing Service Quality

ISSN:0960-4529|19|2|179-194

Emerald Group Publishing Ltd‎(2009)‎

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By Smith Jeffery S.   Nagy Paul F.   Karwan Kirk R.   Ramirez Edward   in International Journal of Operations & Production Management

ISSN:0144-3577|32|7|877-903

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 7.5138965

By Fox Gavin L.   Smith Jeffery S.   Jr J. Joseph Cronin   Brusco Michael   in International Journal of Operations & Production Management

ISSN:0144-3577|33|1|5-24

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 7.5138965