By Rowley Jennifer   Sneyd Keith   in Managing Service Quality

ISSN:0960-4529|6|1|31-35

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 15.404146

By Sneyd Keith P.   Rowley Jennifer   in Measuring Business Excellence

ISSN:1368-3047|8|3|42-51

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 12.515559