By Loughman Thomas P   Jr Robert A Fleck   Snipes Robin   in Industrial Management & Data Systems

ISSN:0263-5577|100|8|359-369

Emerald Group Publishing Ltd‎(2000)‎

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By Snipes Robin L.   Thomson Neal F.   Oswald Sharon L.   in Journal of Services Marketing

ISSN:0887-6045|20|4|274-284

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 8.438546