By Edgett Scott   Snow Kim   in Journal of Product and Brand Management

ISSN:1061-0421|6|4|250-259

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 12.10063

By Edgett Scott   Snow Kim   in Journal of Services Marketing

ISSN:0887-6045|10|6|6-17

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 12.10063

By Snow Kim   Bartel Henry   Cullen Tony   in Managing Service Quality

ISSN:0960-4529|6|6|33-37

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 9.075473