By Sobaih Abu Elnasr E.   Ritchie Caroline   Jones Eleri   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|24|6|886-906

Emerald Group Publishing Ltd‎(2012)‎

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By Sobaih Abu Elnasr   Coleman Philip   Ritchie Caroline   Jones Eleri   in The Service Industries Journal

ISSN:0264-2069|31|11|1749-1768

Routledge Ltd‎(2011)‎

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