By Solnet David   in Managing Service Quality

ISSN:0960-4529|16|6|575-594

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 18.97676

By Bolton Ruth N.   Parasuraman A.   Hoefnagels Ankie   Migchels Nanne   Kabadayi Sertan   Gruber Thorsten   Loureiro Yuliya Komarova   Solnet David   in Journal of Service Management

ISSN:1757-5818|24|3|245-267

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 6.6418667