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ISSN:1537-6524|16|4|189-198

Informa Healthcare‎(2006)‎

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By Bowers Michael R   Powers Thomas L   Spencer Pamela D   in Journal of Services Marketing

ISSN:0887-6045|8|4|36-49

Emerald Group Publishing Ltd‎(1994)‎

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By Spencer Pamela J.   Crissman James W.   Stott William T.   Corley Richard A.   Cieszlak Frank S.   Schumann Alan M.   Hardisty Jerry F.   in Toxicologic Pathology

ISSN:0192-6233|30|5|570-579

Ashgate Publishing Ltd‎(2002)‎

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