By Patterson Paul G   Spreng Richard A   in International Journal of Service Industry Management

ISSN:0956-4233|8|5|414-434

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 12.2304735

By Spreng Richard A.   Chiou Jyh-shen   in European Journal of Marketing

ISSN:0309-0566|36|7-8|829-839

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 10.483263

By Spreng Richard A   Harrell Gilbert D   Mackoy Robert D   in Journal of Services Marketing

ISSN:0887-6045|9|1|15-23

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 8.736053