By Citrin Alka Varma   Sprott David E   Silverman Steven N   Jr Donald E Stem   in Industrial Management & Data Systems

ISSN:0263-5577|100|7|294-300

Emerald Group Publishing Ltd‎(2000)‎

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By Newman Eric J.   Jr Donald E. Stem   Sprott David E.   in Industrial Management & Data Systems

ISSN:0263-5577|104|3|273-281

Emerald Group Publishing Ltd‎(2004)‎

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By Featherman Mauricio S.   Miyazaki Anthony D.   Sprott David E.   in Journal of Services Marketing

ISSN:0887-6045|24|3|219-229

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 2.6007786