By Stauss Bernd   in International Journal of Service Industry Management

ISSN:0956-4233|6|2|62-78

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 19.673607

By Stauss Bernd   in Managing Service Quality

ISSN:0960-4529|12|3|173-183

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 19.673607

By Stauss Bernd   in Managing Service Quality

ISSN:0960-4529|15|3|219-229

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 19.673607

By Stauss Bernd   Weinlich Bernhard   in European Journal of Marketing

ISSN:0309-0566|31|1|33-55

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 15.738884

By Stauss Bernd   Mang Paul   in Journal of Services Marketing

ISSN:0887-6045|13|4-5|329-346

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 15.738884

By Stauss Bernd   Neuhaus Patricia   in International Journal of Service Industry Management

ISSN:0956-4233|8|3|236-249

Emerald Group Publishing Ltd‎(1997)‎

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By Stauss Bernd   Schoeler Andreas   in Managing Service Quality

ISSN:0960-4529|14|2-3|147-156

Emerald Group Publishing Ltd‎(2004)‎

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By Stauss Bernd   Schmidt Maxie   Schoeler Andreas   in International Journal of Service Industry Management

ISSN:0956-4233|16|3|229-252

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 11.804163

By Stauss Bernd   Chojnacki Klaus   Decker Alexander   Hoffmann Frank   in International Journal of Service Industry Management

ISSN:0956-4233|12|1|7-19

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 9.836803