By Strandberg Christer   Dalin Rolf   in Managing Service Quality

ISSN:0960-4529|20|6|544-564

Emerald Group Publishing Ltd‎(2010)‎

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By Strandberg Christer   Wahlberg Olof   Öhman Peter   in Managing Service Quality

ISSN:0960-4529|22|4|359-385

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 12.162787