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ISSN:0736-3761|22|2|62-71

Emerald Group Publishing Ltd‎(2005)‎

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By Kim Ji Wan   Lee Freddy   Suh Yong Gu   in Services Marketing Quarterly

ISSN:1533-2969|36|1|62-76

Routledge Ltd‎(2015)‎

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By Suh Yong-Gu   Howard Elizabeth   in Asia Pacific Business Review

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Routledge Ltd‎(2009)‎

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