By Sulek Joanne M   Lin Mary R   Marucheck Ann S   in International Journal of Quality & Reliability Management

ISSN:0265-671X|12|9|170-182

Emerald Group Publishing Ltd‎(1995)‎

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By Sulek Joanne M.   in International Journal of Services Technology and Management

ISSN:1460-6720|5|5-6|522-531

Inderscience Publishers‎(2005)‎

Access to resources Favorite 4.8180637