By Tidwell Angela   Sutterfield J. Scott   in International Journal of Quality & Reliability Management

ISSN:0265-671X|29|3|284-294

Emerald Group Publishing Ltd‎(2012)‎

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By Friday-Stroud Shawnta S.   Sutterfield J. Scott   in The TQM Magazine

ISSN:0954-478X|19|6|561-571

Emerald Group Publishing Ltd‎(2007)‎

Access to resources Favorite 3.51542