By Tan Kay C   in The TQM Magazine

ISSN:0954-478X|14|3|165-171

Emerald Group Publishing Ltd‎(2002)‎

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By Tan Kay C   Pawitra Theresia A   in Managing Service Quality

ISSN:0960-4529|11|6|418-430

Emerald Group Publishing Ltd‎(2001)‎

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By Khoo Hsien H   Tan Kay C   in The TQM Magazine

ISSN:0954-478X|15|1|14-24

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 11.325251

By Tan Kay C.   Khoo Hsien H.   in The Journal of Management Development

ISSN:0262-1711|21|6|417-426

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 2.8534489

By Khoo Hsien H.   Tan Kay C.   in Industrial and Commercial Training

ISSN:0019-7858|34|7|263-268

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 2.8534489

By Pawitra Theresia A.   Tan Kay C.   in Managing Service Quality

ISSN:0960-4529|13|5|399-411

Emerald Group Publishing Ltd‎(2003)‎

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By Tan Kay C.   Wong Mei F.   Mehta Teena   Khoo Hsien H.   in Measuring Business Excellence

ISSN:1368-3047|7|3|37-45

Emerald Group Publishing Ltd‎(2003)‎

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