By Koltay Zsuzsa   Tancheva Kornelia   in Performance Measurement and Metrics

ISSN:1467-8047|11|2|172-183

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 19.996561

By Tancheva Kornelia   Andrews Camille   Steinhart Gail   in Public Services Quarterly

ISSN:1522-8959|3|1-2|29-56

Haworth Press‎(2007)‎

Access to resources Favorite 14.997421