By Tanniru Mohan R.   Agarwal Ritu   in e-Service Journal

ISSN:1528-8226|1|2|5-23

Indiana University Press‎(2002)‎

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By Smith Ken A   Vasudevan Satish P   Tanniru Mohan R   in Journal of Organizational Change Management

ISSN:0953-4814|9|6|41-53

Emerald Group Publishing Ltd‎(1996)‎

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