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Routledge Ltd‎(2000)‎

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By Jackson Donald W   Tax Stephen S   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|10|2|34-47

Emerald Group Publishing Ltd‎(1995)‎

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By Stuart F Ian   Tax Stephen S   in International Journal of Service Industry Management

ISSN:0956-4233|7|4|58-77

Emerald Group Publishing Ltd‎(1996)‎

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