By Tersine Richard J.   Tersine Michele G.   in The International Journal of Logistics Management

ISSN:0957-4093|1|2|17-24

Emerald Group Publishing Ltd‎(1990)‎

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By Tersine Richard J.   Tersine Michele G.   in International Journal of Services and Operations Management

ISSN:1744-2370|1|2|168-184

Inderscience Publishers‎(2005)‎

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