By Testa Mark R   in Leadership and Organization Development Journal

ISSN:0143-7739|23|5|260-268

Emerald Group Publishing Ltd‎(2002)‎

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By Testa Mark R   in Managing Service Quality

ISSN:0960-4529|14|5|402-413

Emerald Group Publishing Ltd‎(2004)‎

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By Testa Mark R.   in Leadership and Organization Development Journal

ISSN:0143-7739|20|3|154-161

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 3.8540459

By Testa Mark R.   Mueller Stephen L.   in Managing Service Quality

ISSN:0960-4529|19|2|195-210

Emerald Group Publishing Ltd‎(2009)‎

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