By Tews Michael J.   Michel John W.   Lyons Brian D.   in Journal of Service Management

ISSN:1757-5818|21|3|344-362

Emerald Group Publishing Ltd‎(2010)‎

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By Michel John W.   Tews Michael J.   Kavanagh Michael J.   in The Service Industries Journal

ISSN:0264-2069|34|13|1075-1091

Routledge Ltd‎(2014)‎

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