By Thelen Shawn T.   Shapiro Terri   in Journal of Services Marketing

ISSN:0887-6045|26|3|181-193

Emerald Group Publishing Ltd‎(2012)‎

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By Schiffman Leon   Thelen Shawn T.   Sherman Elaine   in European Journal of Marketing

ISSN:0309-0566|44|3-4|369-381

Emerald Group Publishing Ltd‎(2010)‎

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By Honeycutt   Jr. Earl D.   Thelen Shawn T.   in Journal of Business-to-Business Marketing

ISSN:1051-712x|14|4|79-83

Haworth Press‎(2007)‎

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By Thelen Shawn T.   Jr Earl D. Honeycutt   Murphy Thomas P.   in Managing Service Quality

ISSN:0960-4529|20|3|196-212

Emerald Group Publishing Ltd‎(2010)‎

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