By Thompson Gary M.   in International Journal of Service Industry Management

ISSN:0956-4233|7|1|56-73

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 14.085978

By Verma Rohit   Thompson Gary M   in International Journal of Operations & Production Management

ISSN:0144-3577|19|9|891-908

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 3.023458