By Torres-Moraga Eduardo   Vasquez-Parraga Arturo Z.   Barra Cristobal   in International Journal of Services and Standards

ISSN:1740-8849|6|3-4|236-255

Inderscience Publishers‎(2010)‎

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By Torres-Moraga Eduardo   Jara-Sarrua Luis   Moneva Jose M.   in International Journal of Services and Standards

ISSN:1740-8849|4|1|81-96

Inderscience Publishers‎(2007)‎

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