By Tucker Jessie L.   in Journal of Management in Medicine

ISSN:0268-9235|16|1|48-66

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 17.817059

By Tucker Jessie L   Adams Sheila R   in Managing Service Quality

ISSN:0960-4529|11|4|272-287

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 3.2873473